![]() ![]() Email us at or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. We welcome letters but cannot answer individually. The take-away of this case is this: if someone sends your PayPal account an unsolicited sum, you should click the refund button rather than sending them the money back as a new payment. It has returned your balance to zero, called off the debt collectors, and will pay you £150 to say sorry. It also raises the question of how the other party could make a chargeback claim without providing proof it had ordered some items.įollowing out intervention, PayPal has stepped in and will make sure this is resolved irrespective of the chargeback outcome. What’s clear is that PayPal should have resolved this without us getting involved. Having been through this highly unusual case, it is still unclear whether this is genuine mistake, or something more sinister. ![]() By browsing this website, you consent to the use of cookies. It’s ridiculous, but I can’t sort it out. i have been trying to contact paypal via phone, and via the help - messaging service, they take hours and hours to reply - Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The final straw is that I have now been approached by a firm of PayPal-appointed debt collectors asking for the money. The cardholder has launched a chargeback that will take weeks to resolve. Staff blamed the problem on me for not refunding the payment, rather than sending the money back. It then began calling and emailing every few days to ask me to return my balance to zero. PayPal’s reaction was to debit my account by the amount in question. She did not respond, leading me to wonder if this was a scam, rather than an innocent error. I emailed her to explain that I do not sell items and have already returned her money. In August, the person behind the Golden Age account opened a complaint with PayPal, stating that I had not sent the item. ![]()
0 Comments
Leave a Reply. |